Gravity Deliver OMNI Channel Solution For Completing Customer Transactions In-Store
A leading US based department store wanted to revamp their PoS to be truly Omni Channel by allowing customers to add items from other stores to their cart as well to improve fulfillment and be able to accept returned orders that were purchased on any channel. They wanted to enable a paperless loyalty cash option once orders have been returned.
With this new system, the retailer entered a new phase in their Omni channel journey by empowering both the employees and customers with more information. They were able to reach an almost endless aisle situation as a customer would no longer have the limitation of buying the items that were only present in the store they are in. The retailer also started getting a fresh perspective in to their customers as they started getting more timely automated reports to make course corrections in their strategy.